Welcome to your Service and Repair training roadmap for Bellingham + Stanley, ebro, SI Analytics and WTW.
At Xylem, we educate and certify our internal staff and external partners to empower success in sales, field service, as well as in our certified repair centers. The Aftermarket Services Training Program includes a customer-focused training scheme with several development paths for service skill development within process and laboratory instrumentation as well as repair services.
We want to provide you with useable, high-quality training, tailored to the skill-level you’re at. Keeping you and your customers’ requirements as our primary focus, our training courses follow these simple principles:
We provide you with tailored training courses to fit your customers’ needs: From product handling, application and trouble shooting trainings to basic, advanced service and repair trainings for our products and solutions.
- Access to discounts in repair and spare parts-Access to technical support teams-Access to service documentation- Certification- Integration of certified service partners into our website
A balanced mix of face-to-face and remote course elements allows group interaction and knowledge exchange, while keeping re‑certification efficient and cost‑effective.
Complete overview of components and systems, handling, installation and commissioning of products, maintenance and troubleshootingChoose process training
Full overview of titration products and solutions including handling, troubleshooting, maintenance and repair of our titration solutionsChoose laboratory training
Covers the fundamentals of service and repair processes, including reclamation handling and introductory repair of process instrumentationChoose repair training
Our Enablement courses (offered free of charge and without certification) include introductory welcome sessions as well as covering product and sales topics, delivered through webinars or online courses. They are specifically designed for Sales Representatives, Technical Support, Field Service, and Service and Repair teams.Discover our courses
Our process and laboratory instrumentation training courses focus on applications and troubleshooting, offered at basic, advanced, and expert levels. They equip Sales Representatives, Technical Support, Field Service, and Repair teams with the knowledge required to deliver strong local service and support.Troubleshooting training
Our service and repair courses are designed for scenarios where preventive maintenance and basic troubleshooting are no longer sufficient. They provide a structured learning path – from foundational repair skills to trainer-level expertise – covering calibration, failure analysis, and technical product repair. Tailored for service and repair, calibration, and field service teams, these courses enable certified professionals to deliver expert local maintenance, repair, and calibration services.Service & repair training
We offer dedicated end-user training courses. These practical courses provide advanced application know-how and allow participants to work on their own use cases. They are aimed at distributors, partners, and end-users.Discover our courses
Our tailored courses ensure the right training for the right audience. Whether you are just starting your training journey or are an experienced specialist in your field, Xylem Analytics offers programs designed to meet both your needs and those of your customers. For more information about our training courses, please click through the training brochure below or register using the link.Click here to register
xyl-Brochure-Aftermarket-Training digital low-res
Xylem offers training in laboratory instrumentation, process instrumentation, and service and repair, with options for basic, advanced, expert, and refresh (re-certification) levels.
Depending on the course, the target group varies. Broadly, these courses are tailored for sales representatives, technical support, field service, service and repair teams, distributors, partners, and in some cases end-users.
Face-to-face courses are conducted at Xylem Analytics sites in Germany (Weilheim, Mainz, Ingolstadt) and the United Kingdom (Tunbridge Wells). Remote/online courses are also available.
Face-to-face (F2F) courses offer hands-on, multi-day sessions with the ability to cover more content in more depth, while remote trainings are 1-day interactive online courses focused on theoretical refresh and certificate extension.
Find your desired course in the training brochure or at www.xylemanalytics.com/en/customer-support/service-training. Contact your sales representative or email Trainings.XAGS@xylem.com to align on your needs and register online.
Yes, the registration app will inform you how many seats are still available in a course. According to this number, you can register multiple participants.
You will receive a reservation confirmation. Once the course is confirmed (minimum participant requirement met), you will get an order confirmation with payment instructions and additional details (e.g., hotel suggestions).
Yes, face-to-face courses require at least 5 participants.
Final information is sent about one-two weeks before the course begins.
Contact Trainings.XAGS@xylem.com as soon as possible.
You can get a quote by emailing us at Trainings.XAGS@xylem.com. Our customer service team will provide you with a quote. If you wish to register after receiving your quote, please use the official registration page.
Review the brochure’s course overview and table, or consult your sales representative or discuss it with us directly. Courses are segmented by skill level, target audience, and objectives.
Some advanced or expert courses require completion of previous levels (e.g., P(rocess) L(evel)1 is a requirement for P(rocess) L(evel)2 courses). Basic courses generally have no prerequisites.
Yes, some laboratory courses are available upon request. Please contact Trainings.XAGS@xylem.com
While our standard courses are designed to cover the most common needs, we are eager to find appropriate solutions to meet your and your customers’ specific requirements. Please contact us to discuss your needs, and we will work with you to explore tailored training options.
Many courses provide certification upon completion. Certificate validity varies (typically 2–3 years).
Certified participants gain access to discounts on repair and spare parts, technical support, service documentation, and may be integrated into Xylem’s certified service partner network.
Prices vary by course type and duration. See the brochure’s course table for details.
The course cost listed on the website is the standard list price. Our Customer Service team can inform you, if you are eligible for customer discounts for trainings.
Payment instructions are provided with the order confirmation after the course is confirmed.
Email Trainings.XAGS@xylem.com or visit www.xylemanalytics.com/en/contact/general-contact for sales, service, and other department contacts.
Updates or changes regarding your registered or booked course are communicated via email before the course starts. For ongoing information, check this website or contact the training team.